Thank you for choosing xv-production.com for your shopping needs. Please take a moment to review our Purchase Terms and Conditions, as they govern your use of our website and any purchases you make from us. By placing an order on xv-production.com, you agree to abide by these terms.
1. Order Placement and Acceptance
All orders placed on xv-production.com are subject to acceptance by us. We reserve the right not to accept your order for any reason, including, but not limited to, incorrect stock levels, incorrect pricing, or inability to authorize your payment.
Please note that product availability is not guaranteed, and we do not guarantee that the content on the website is free of inaccuracies or typographical errors. We may, at any time, change product prices and correct errors on orders, providing you with the option to proceed with the corrected price or cancel your order.
2. Prices
Prices on xv-production.com are displayed in SEK, and additional delivery charges will apply with 45 SEK.
3. Payment
We offer secure payment options through Payson, including credit and debit cards. Payments are only debited when your order is dispatched. By providing your payment information, you confirm that you are the authorized user of the card or account. We do not store sensitive payment information, and all transactions are encrypted using SSL encryption.
4.Delivery
Postnord (Pickup Point):
Your purchase is carefully packed and dispatched typically within two weeks. Orders placed on public holidays will be dispatched on the following business day. The standard delivery time is between 5 up to 10 working days. Your package can be conveniently picked up at the nearest pickup point.
Postnord (Home Delivery/Letterbox Delivery):
If the package doesn't fit in your mailbox, it will be delivered to your door instead of the nearest pickup point. By choosing this delivery option, you agree that the package will be delivered to your door if it doesn't fit in your mailbox. Please note that by selecting this shipping option, you, as the customer, are responsible for receiving the package. If the courier leaves the package when you are not at home, neither we nor the courier are responsible for any potential theft or loss of the package.
5. Returns and Exchanges
Return Policy
At xv-production.com, we adhere to the Distance Selling Act, ensuring your right to return purchased items without specifying a reason. Here are the details of our return policy:
You are entitled to a return within 14 days of receiving the products, in accordance with the Distance Selling Act.
Prior to initiating a return, please contact our customer service at hello@xv-production.com. Our team will provide you with a return label for your convenience.
Ensure that you return the products in the same package they were delivered in, as long as the package remains intact.
We value your satisfaction and aim to make the return process as straightforward as possible. Should you have any questions or concerns, don't hesitate to reach out to our customer service team.
6. Defective Products
If the product is damaged or does not correspond to its presentation on the website, please contact us at hello@xv-production.com as soon as possible. We will assess the issue and, if necessary, provide a replacement or refund, including return-shipping costs.
7. Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using xv-production.com and making purchases, you agree to the terms outlined in our Privacy Policy. You may review the Privacy Policy for information on data collection, storage, processing, and your rights.
8. Termination
We reserve the right to terminate your account and usage of xv-production.com at our sole discretion, especially if there is a suspected breach of these Terms and Conditions.
9. Governing Law
These Terms and Conditions are governed by Swedish law. Any disputes arising under this agreement will be subject to the exclusive jurisdiction of Swedish courts.
10. Changes to Terms and Conditions
We reserve the right to revise these Terms and Conditions at any time without prior notice. Please check this page regularly for updates.
If you have any questions or concerns, please contact us at hello@xv-production.com.
Thank you for shopping at xv-production.com.
XV Production
hello@xv-production.com
6 december 2023