Shipping and payment
Shipping goods within Europe is very easy. Mind that all the prices in the webshop include Norwegian VAT which is 25%. For shipping of goods outside Norway's borders, 25% of the price is therefore extracted. Your own country's VAT will then be added by your country's customs when the goods cross the border to your country and will be collected from you by the freight carrier.
For bigger packages, such as paddles, we use UPS. UPS offers very fast and safe delivery. For paddles, we always choose manual handling, which ensures the paddle's safety on the road. For delivery, UPS will contact you, phone and/or e-mail, and try to deliver your package at your delivery address during business hours. Usually, you can ask them to leave your package at your house if you're not home. Or make them come another more convenient time. Or you can say you want to pick up the package yourself at the nearest pick-up point. Pick-up points may not always be an option when we ship paddles, since some pick-up points have limited space.
Payment. Payment is always done using invoices. We handle every order manually. This means that if anything seems wrong, or the shipping price is not correct for some reason, we get a chance to correct it before we send you the payment details. You only pay for the shipping service and goods that you get.
Shortly after placing an order, you will receive an invoice that we will ask you to pay. For payment there are at the moment 2 options:
- PayPal - the easiest, fastest and cheapest way. If you don't have an account already, you can sign up in 2 minutes and pay using your credit card. Free of charge, super safe and works instantly.
- Bank transfer - Safe and easy, but may cost a fee from your bank. We send you our account details with the invoice.
Credit card - Is not an option yet.
As an extra service to our many Danish and Greenlandic customers, we have a Danish bank account for payments. Mind that Greenland doesn't have VAT which in practice means a full 25% discount on all prices on goods shipped to Greenland.