This book teaches you step by step how to become an effective mediator. Add practice, practice, practice (and some self-reflection) and you will soon celebrate your first successes in helping people to connect, whether you are a parent, teacher, business manager, counselor or peace worker. Apart from that, you will get a good foundation in Marshall Rosenberg's Nonviolent Communication (NVC), on which this very down-to-earth approach to mediation is based upon. You will also get lots of answers to practical questions. Take the chance to learn mediation from Liv Larsson, an experienced trainer who has taught peacemakers in violent conflicts in Thailand and Sri Lanka (and to many others western countries) and who applies the very same skills to solve conflicts in her family!